Ship Log / Connected Tools
Ticket Browser Extension
Allowing clients to file tickets on the fly
Problem
Issues get noticed in the middle of doing something else, and the cost of switching to a tracker means they don't get filed at all.
Tickets written later are missing what the person actually saw: the URL, the state, the screen.
Reproducing a vaguely described issue often takes longer than fixing it.
So the real bug list ends up in chat messages, where it has no owner and no status.
Solution
A browser extension that submits a ticket straight into the board from whatever page you're already on.
URL and screen capture attached automatically, with no extra steps for the reporter.
The ticket lands in the same queue as everything else, with an owner and a status.
Filing takes less time than describing the issue to someone else would.
Result
Issues get filed at the moment they're noticed.
Tickets arrive carrying the context needed to reproduce them.
No parallel bug list living in chat threads.